FREQUENTLY ASKED QUESTIONS

Shout out means an expression of appreciation, admiration, congratulation or support.

A-ShoutOut is a platform where you can request and purchase personalized and dedicated video messages from the hottest Stars in the Philippines.

Imagine how cool would it be to see the reactions of your loved ones by surprising them with a personalized video message from their favorite Stars…Just an unforgettable and unique experience

Just follow these easy steps:

  • Register / log in.
  • Select your Star from our list here.
  • Choose between the options: “for myself” or “As a gift”
  • Pick a service
  • Fill up the request form
  • Send your request

After your payment is successful, you will be receiving a confirmation email from us about your purchase. Please expect a maximum of 10 days for your video message to be delivered.

Just follow these easy steps:

  • Register / log in.
  • Select your Star from our list here.
  • Choose between the options: “for myself” or “As a gift”
  • Pick a service
  • Fill up the request form
  • Send your request

Let us know via hello@A-Shoutout.rocks who you’d like to see in our list so that we can update you and inform you when your favorite Stars joins us.

The cost is set individually by each of our Stars, which means it varies depending on which Star you are requesting it from.

You will find the price inside the Star’s profile and it differs based on the type of service you are requesting (i.e. harana, video greeting, ask for advice etc.).

Please take note that the price might also increase/decrease at any period of time. In the event that your video request was purchased before any increase/decrease within the Star’s price, you’ll be charged the price when you made your purchase.

You will receive an email (to the address you provided us when you made your purchase) notifying you and giving you the link where you can download the video. Once the video is downloaded, it will remain for 3 days in the system.

Our mission is to make every customer happy ensuring them that they receive their A-ShoutOut videos. These are usually completed within a few days. However, there is a possibility that your request might also expire, in which case your payment will be subject to a refund or to a credit which will be returned to your A-ShoutOut wallet that can be used to make another request. Please take note that each request can be accepted or declined.

Our Stars will do their best to fulfill your request and to meet your expectations. In return, please always be clear, specific and kind with your request, stating what the occasion is and who that message is for .

If your request is inappropriate, explicit or malicious, it’ll likely get rejected and your profile might get banned from the platform.

Yes, you have a personal license to use it forever. Please take note however that you do not have a commercial license.

Unfortunately, not yet. However, it is a functions that will be launched soon as we are working on it to see which Stars are open to provide this type of service.

At the moment, we do not allow the A-ShoutOut videos to be used for brand promotional and commercial purposes.

For the time being, if your request is to endorse, promote or mention a company, a brand or an organization, it will be very likely to be rejected.

Meanwhile, if you have a particular request that it is not in the option provided by our Artists, please get in touch with us at hello@A-ShoutOut.rocks so that we can discuss it with our Stars and see how we can best assist you.

Get in touch via hello@A-ShoutOut.rocks if you have made an error or require an urgent change, we will do our best to communicate this with our star and ask to your change request.

Unfortunately, it is not possible. At any moment, after your submission, the Star might have started recording or even completed your requested video message. That means, the service you requested might have been already accepted and rendered.

The watermark must stay intact and clear on all the A-ShoutOut videos. It can’t be erased, edited, covered or cropped.

No, it is not possible. All the videos from A-ShoutOut can’t be edited.

As mentioned above, A-ShoutOut provides you only a personal and non-commercial license to use it that means you can only upload it to your personal social media accounts. Please, if you give the video as a gift to your loved ones, make sure to let them know that they cannot edit the A-ShoutOut video that they received in any way possible.

Please be mindful that our Stars and A-ShoutOut can claim for endorsements talent fess and/or damages for any misused of the A-ShoutOut materials other than for your Personal and non-commercial use, as you provided in your Form Request.

You can review our Site Terms and Conditions and Privacy Policy for additional information.

Feel free to contact us here: hello@a-shoutout.rocks. One of our team members will get back to you as soon as possible.






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